Boost your online reputation; Enhance your local ranking
Review Management Services + Google Business Profile Boost
Boost Your
Local SEO Ranking
Enhance Customer Service
Proactive Negative Review Handling
Drive Business Exposure & Growth
How we respond to reviews
- Automated Responses for Simple Reviews: We will create (pre-approved) templates for generic positive or negative reviews (e.g., “great service” “long wait times” etc.). Humans will always review and personalize these before posting.
- Human-Crafted Responses for Sensitive Cases: For detailed reviews, negative feedback, or potentially defamatory language, our team will craft a tailored response to address concerns and minimize risk. You’ll have final approval and input before we post.
Grow Your Reviews & Reputation
01
Review Acquisition
We help you get more reviews from satisfied customers.
02
Review Response
We monitor and respond to all reviews promptly and professionally.
03
Review Promotion
We help you showcase your positive reviews across platforms.
Why Reviews Matter
“90% of consumers read online reviews before visiting a business” (1)
Reviews drive sales and build trust!
- Local profiles (Google My Business, Facebook, Yelp) are key sources of leads for local businesses.
- Reviews lead to higher conversion rates from online visitors
- Strong reviews improve search ranking and get you seen by more potential customers – especially since the number of 5-star reviews you have influences your chances of appearing in the highly sought after Google 3 Pack (Google considers reviews as a significant factor in its local search ranking algorithm. Positive reviews, particularly those with high star ratings, are seen as a sign of trust and credibility for a business).
- A strong presence of 5-star reviews acts as social proof for potential customers. Seeing a high number of positive reviews builds trust and encourages users to click-through to your business listing or website. Click-through rates (CTR) are also believed to be a factor in Google’s local ranking algorithm.
- Get Seen by More Customers with AI-Powered Searches! Artificial intelligence (AI) is becoming increasingly popular for suggesting products and services. AI algorithms analyze online profiles, including review quantity and star rating. Businesses with strong review profiles are more likely to appear in AI recommendations.
"88% of consumers would use a business that replies to all of its reviews, compared to just 47% who would use a business that doesn’t respond to reviews at all.” (2)
plan of action
Pricing That Fits Your Needs
Our pricing structure is designed to be flexible and adapt to your specific business needs. Here are some factors that may influence your monthly fee:
- Number of Locations: Managing reviews for multiple locations typically requires additional resources.
- Monthly Review Volume: Businesses with a higher volume of reviews may require more time and resources for monitoring and response.
- Customized Services: Adding services such as those listed below will be added to your monthly fee
SETUP & OPTIMIZATION
(single location)
$
500
One Time Fee
-
Review Audit: We will identify all your existing reviews on platforms like Google My Business, Facebook, and Yelp
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Review Request Automation: We will set up a system to automatically request reviews from your customers
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Customer Service Chatbot: We will integrate a basic AI-powered chatbot on your website to answer common questions, improve customer experience and request reviews
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Optimized Google Business Profile: We will ensure your profile is complete, accurate, and optimized for local search
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Review Capture System: We will implement a system for requesting and capturing new reviews directly on your website
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Review Distribution: We will set systems to automatically send new reviews to your preferred local listings, including Google My Business, Facebook, and Yelp
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Custom Review Capture Design: We will design one review capture item (e.g., business card, postcard) to visually encourage customers to leave reviews
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Dedicated Customer Support: Our team will be available to answer your questions and address any concerns during setup
Popular
MONTHLY PLAN
Maintain Your Positive Online Reputation
$
250
Monthly
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Continuous Review Monitoring: We will constantly track your reviews across platforms and notify you of new ones
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Professional Review Response: Our team will craft and post timely responses to all your reviews, both positive and negative
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Weekly Google Business Posts: Keep your profile fresh and engaging with new offers posted every week to attract potential customers
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Regular Reporting & Insights: We will provide you with clear monthly reports with key metrics
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Positive Review Showcases: Highlight your positive reviews on your website with eye-catching sliders
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Social Media Review Reels/Videos: We can create engaging video snippets showcasing positive reviews for your social media platforms (Instagram, YouTube, etc.)
Popular
“92% of consumers check online reviews before buying” (3)
Streamlined Review Management for Optimal Results
Special Note: Our review management packages are designed to provide a cost-effective solution specifically focused on boosting your online reviews and reputation. They exclude services typically offered in comprehensive reputation management packages such as crisis management, public relations, social media management, etc.). (These comprehensive packages typically range from $2500 – $5000/month). Reviews management is a great way to get targeted results that will help, without the additional costs associated with broader reputation management services that you may not need.
Resources:
- THE IMPORTANCE OF ONLINE CUSTOMER REVIEWS. Retrieved from https://www.invespcro.com/blog/the-importance-of-online-customer-reviews-infographic/
- (2024). LOCAL CONSUMER REVIEW SURVEY 2024: TRENDS, BEHAVIORS, AND PLATFORMS EXPLORED. Retrieved from https://www.brightlocal.com/research/local-consumer-review-survey/
- V (2022). REVIEWS STATISTICS: 50 IMPORTANT ONLINE REVIEW STATS FOR 2022. Retrieved from https://www.vendasta.com/blog/50-stats-you-need-to-know-about-online-reviews/